FAQ - FREQUENTLY ASKED QUESTIONS

FAQ – FREQUENTLY ASKED QUESTIONS

Online shopping

1. When will I receive my order?

To check the status of your order log in to your user profile and check your order status on the list: https://diversesystem.com/en/user/profile

2. How can I pay for my order? Something went wrong along the way.

The payment can be repeated via the link sent in the confirmation e-mail, however it can only be done within three hours after placing the order.

3. Will the product be available?

If you want to be informed about availability of a certain product, click LET ME KNOW ABOUT AVAILABILITY button and leave us your e-mail address, where you will receive the information.

4. Can I edit the order?

Unfortunately there is no way of editing the order that has been already placed.

5. Can I cancel my order?

To cancel the order, contact us here: https://diversesystem.com/en/company/contact-us .  Cancelling the order is only possible before the order is packed.

 6. Can I combine different orders?

Unfortunately it is not possible to combine different orders.

7. I can’t enter the code, is it possible to add the code to the order to reduce the price?

It is not possible to add the code to the order.

8. Can I change the delivery address?

To change the delivery address, contact us here: https://diversesystem.com/en/company/contact-us . Changing the delivery address is only possible before the order is packed.

9. I do not receive e-mails with delivery status.

Check if you provided a correct e-mail. If the problem continues contact us here: https://diversesystem.com/en/company/contact-us

10. Can I use the gift card when shopping online?

It is not possible to use gift cards when shopping online.

11. How/where can I enter the discount code?

Discount codes can be entered in shopping cart.

12. Are you shipping orders abroad?

Yes, we do ship orders abroad.

13. The app doesn’t work

Be sure to use the latest version of the app that doesn’t contain bugs

14. The code doesn’t work in an app.

Check if you entered the correct code. Also, be sure to use the latest version of the app that doesn’t contain bugs.

15. When will the product be available?

If you want to be informed about availability of a certain product, click LET ME KNOW ABOUT AVAILABILITY button and leave us your e-mail address, where you will receive the information.

Other services

1. When will I receive refund for my order?

Refunds are realized within 14 days after we receive the return package.

2. How much time do I have to return/swap the product?

Standard time for returning or swapping products is 14 days.

3. How can I check if the return package was delivered? I do not have the information.

To check if the return package was delivered to us contact us here: https://diversesystem.com/en/company/contact-us , however it is common for the client to have a DPD waybill, and they can check the status themselves on the courier company website.

4. Can I return/swap products bought online in a stationary store?

Yes, products bought online can be returned in a stationary stores.

5. How will I receive the refund??

Refund will be given in cash if the product was returned in the stationary store, or via transfer if the product was sent back via package.

6. How can I make a complaint for a defective product?

In that case please contact us: https://diversesystem.com/en/company/contact-us

7. I do not agree with the complaint decision, how can I appeal?

In that case please contact our complaint department with e-mail: dzial.reklamacji@etos.pl , alternatively contact us by phone: 585000893