1. Choose a product in a correct size
2. Add the product to the cart
3. Go to checkout
4. Log in/register or continue the purchase without signing up
5. Complete the data necessary for the order
6. Choose the payment and delivery methods
7. Confirm and pay for the order.

To check the status of Your order, log in to the customer panel and check the status on the list at www.diversesystem.com/pl/order-history

Cancelling an order is only available if it has not yet been sent for packaging. In order to cancel an order, contact our online store service department.
E-mail: sklep@diversesystem.com
Telephone: +48 58 500 08 29 or +48 58 500 08 25

Unfortunately, combining multiple orders is not available.

Unfortunately, combining multiple orders is not available.

Unfortunately, combining multiple orders is not available.

Unfortunately, combining multiple orders is not available.

Unfortunately, combining multiple orders is not available.

We provide the following forms of delivery: 

More information: 
www.diversesystem.com/pl/sklep/dostawa

We process orders within 1 to 4 business days, excluding delivery time. During the special offer period, order processing time may be extended. More information about the delivery and its costs can be found at www.diversesystem.com/pl/sklep/dostawa

The order is split and delivered in separate packages when the products are not available in the same warehouse. The information will be visible in the cart and will be sent via mail. 

We ship orders to European Union countries.

We ship orders to European Union countries.

Orders can be paid for online or cash on delivery: www.diversesystem.com/pl/sklep/platnosci

Invoices will be sent to You via e-mail after the order has been packaged. You may also download it by logging into Your account in the online store.

Unfortunately, gift cards are only to be used in stationary stores. They can't be puchased or used in the online store.

We only work with trusted payment operators to make each purchase not only convenient for you, but above all safe.

We only work with trusted payment operators to make each purchase not only convenient for you, but above all safe.

Returns can be made at any Diverse stationary store throughout Poland or via the online store. For a given order, we offer one free return within Poland: www.diversesystem.com/pl/sklep/instrukcja-zwrotow-towaru-e-sklep

The time to return a product purchased in the online store is 14 days.

If you are a Diverse Club member, the time to return your order is extended to 21 days.

We will refund the amount due for the product(s) in the same way in which the order was paid. In the case of payment on delivery, the refund is made to the bank account provided in the return form.

The refund for the order will be made within a maximum of 14 days after we receive the return shipment.

Yes, products purchased in the online store can also be returned in the stationary store upon presentation of the invoice.

Payment for an order returned in a stationary store will be refunded immediately in the form of a credit to your payment card or in cash.

We recommend that you make a return via the online store and we will settle the payment with the operator. In the case of a return in a stationary store, the buyer receives a refund and is obliged to make the payment themselves.

The easiest way to exchange is in any stationary store, provided that the store has a given product. Exchange via the online store involves returning the product and placing a new order.

Yes, a product purchased in the online store can also be exchanged in any stationary store throughout Poland, if it is available there. Please have the invoice for your order with you.

Yes, a product purchased in the online store can also be exchanged in any stationary store throughout Poland, if it is available there. Please have the invoice for your order with you.

Yes, a product purchased in the online store can also be exchanged in any stationary store throughout Poland, if it is available there. Please have the invoice for your order with you.

We consider complaints within 14 calendar days.

In such a situation, please contact our complaints department.
E-mail: dzial.reklamacji@etos.pl
Telephone: +48 58 500 08 89 or +48 58 500 08 93

You can register a new account at www.diversesystem.com/pl/register

You can log in to Your online store account at www.diversesystem.com/pl/login

Check if Your login details are correct. If necessary, reset Your password or contact our online store support.
E-mail: sklep@diversesystem.com
Telephone: +48 58 500 08 29 or +48 58 500 08 25

By joining Diverse Club, You will gain access to exclusive special offers only for club members and your purchase history, so You will not need paper receipts. You also have a longer period of 21 days for possible returns.

To join Diverse Club, register Your account at www.diversesystem.com/pl/diverseclub

You will find the card in Your account panel in the user area.

Information about current special offers can be found on the online store's home page.

By joining Diverse Club, you have the opportunity to take advantage of exclusive special offers only for club members.

All information about special offers can be found on the banners.

The app can be downloaded at the links below.
Google Play (Android): www.play.google.com/store/apps/details?id=com.diversesystem
App Store (iOS): www.apps.apple.com/pl/app/diversesystem/id1398190583

Check Your phone's settings, download the system update and clear the so-called cookies. If You have any further problems, please contact our online store support.
E-mail: sklep@diversesystem.com
Telephone: +48 58 500 08 29 or +48 58 500 08 25

Using the app does not require registration. However, registration ensures, among others: convenient access to your purchase history.

Yes, you can place an order even more conveniently through the app. You will also find your purchase history there.

Always try to use the latest version of the app. If the problem persists, please contact  our online store service department
E-mail: sklep@diversesystem.com
Telephone: +48 58 500 08 29 or +48 58 500 08 25

The list of our stationary stores is available at  www.diversesystem.com/pl/find-a-store

The product can be returned at any Diverse stationary store throughout Poland based on the proof of purchase. The return period is 14 days or 21 days for Diverse Club members. The refund is made to the gift card.

The product can be returned at any Diverse stationary store throughout Poland based on the proof of purchase. The return period is 14 days or 21 days for Diverse Club members. The refund is made to the gift card.

You can exchange the size in any stationary store based on your receipt. The time for exchange is 14 days, or 21 days for Diverse Club members.

You can exchange the size in any stationary store based on your receipt. The time for exchange is 14 days, or 21 days for Diverse Club members.

The regulations for gift cards are available at  www.diversesystem.com/pl/dla-ciebie/karta-podarunkowa